Inlaks Repositions for Improved Service Delivery
Inlaks Computers Limited, the Information and Technology Communications (ICT) and infrastructure solutions provider in Nigeria and the West African sub-region, is fast confirming its status as a major player through efficient service delivery and customer focus.
Going by the various activities being undertaken by the company under its new management, Inlaks aims to become a one-stop service hub in the next coming years.
This development clearly manifested itself at a recent Business Review Retreat organised by the company in Lagos, which had in attendance 18 Nigerian banks including : First Bank of Nigeria, NIBBS and Heritage Bank. These clients make up the top 80 per cent of the company’s customers base in the financial sector.
Speaking at the retreat, Executive Director, Inlaks Computers, Mr. Rajiv Bhatnagar, said the company which has been operating in the country for over 30 years, would in the next three years leverage on efficient service delivery as a key growth strategy.
Rajiv further stated that the purpose of the event is to deliberate on business issues with the customers, to understand what has been achieved in view of clients’ expectations, and also discuss areas of improvement to properly position the company as a choice company for most of its customers.
“The Infrastruture Business Unit of Inlaks is responsible for the design/deployment of data centres, power projects, UPS and Power Back-up Solutions for Banks, Oil & Gas, Telecoms sectors and also the deployment of Automated Teller Machines (ATMs) and Kiosks,” Rajiv
He also explained that Inlaks has brought a whole range of value added services to the banks to alleviate many of the current challenges of the industry.
“Inlaks has installed well over 1,200 Automated Teller Machines (ATMs) in less than three years of her entrance into this market segment.
Inlaks also has designed and deployed a total of eight Data Centre’s to-date within the financial and telecommunication sectors, including CBN and NNPC. In addition, Inlaks has installed Data Centre Infrastructure in three major banks,” Rajiv said.
Commenting on the solutions and services of Inlaks, Director, Sales & Strategy, Infrastructure Business Unit, Tope Dare, stressed that the company’s brand of ATM comes with unique functions and features most suitable for the Nigerian Financial market.
According to him, the special features and functionalities of the ATMs helped to facilitate smooth transactions that would enhance the boundaries of the cashless policy of the Central Bank of Nigeria (CBN).
Tope also added that Inlaks Computers is partnering with the Nigerian banks on how self-service channels could be leveraged to deliver new opportunities to foster the growth and retention of the company’s customer base. The constant search for new innovations by the organisation is driven by a desire to meet and exceed consumer demands for an engaging and convenient banking experience. It is also driven by the desire to meet the needs of the financial institutions for efficient operations, cost savings and security, Inlaks said.
Speaking on some of the challenges arising in the implementation of the cashless policy, Inlaks’ Managing Director, Mr. Femi Adeoti, explained that since Nigeria as a country has been cash-oriented for a long while, it would take a while for the trend to be reversed and also for the full impact of the cashless policy to be realised.
He, however, pointed out that considering the fact that Nigerians are fast adopters of technological trends, it would be easy to make the cashless initiative work as it enters its second phase in July this year.